SHIPPING POLICY
At PRASINOUS, we believe that beautiful things take time, especially when they’re crafted with care. Every order is handled with precision and attention to detail, ensuring your jewelry arrives safely and meets our highest quality standards.
1. Order Processing Time
Each piece of jewelry is made or prepared to order.
Processing time depends on the type of product you purchase:
- Custom Charm Jewelry:
Our charm pieces often feature hand-made pendants, proudly crafted in the United States. Because of this artisanal process, custom charm jewelry typically takes up to 10 business days to be completed before shipment. - Pre-Made Jewelry:
For ready-to-ship items from our main collection, please allow up to 5 business days for preparation and packaging before dispatch.
We take great care to ensure every order meets our standards of craftsmanship and quality before it leaves our studio.
2. Shipping Time & Delivery
Once your order has been processed, it will be shipped via our trusted carrier partners.
Delivery times vary depending on your location and selected shipping method at checkout.
Most orders within the United States are delivered within 3–7 business days after dispatch.
Please note: once a package has been handed over to the carrier, transit delays caused by weather or postal service issues are outside our control but, we’re always here to help track your order if needed.
3. Order Tracking
As soon as your order ships, you’ll receive an email confirmation with a tracking number. You can monitor your delivery status at any time using the tracking link provided.
4. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address, package weight, and chosen delivery method. We occasionally offer free shipping promotions, which will be clearly displayed on our website banner or checkout page.
5. International Shipping
At this time, Prasinous ships only within the United States.
We look forward to expanding our delivery regions in the near future.
6. Damaged or Lost Packages
In the unlikely event your package arrives damaged or is lost during transit, please contact us immediately at help@prasinous.com. We’ll work with the shipping carrier to resolve the issue as quickly and transparently as possible.
7. Contact Us
For any shipping-related questions or special delivery requests, our support team is happy to assist.
help@prasinous.com
Our Commitment to Transparency
Every Prasinous order is treated with the same care we put into our jewelry.
From handcrafted charms to carefully packed parcels — our promise is clarity, honesty, and a touch of elegance in every delivery.