Processing time depends on what you ordered:

• Pre-Made Jewelry (Prasinous main collection): ships in 1–3 business days
• Coral CharmLab items: ships in 1–5 business days
• Custom Charm Jewelry: may take up to 5 business days to complete before shipment
  
  Processing time does not include transit time.

Most U.S. orders are delivered within 3–7 business days after dispatch, depending on location and carrier conditions.

Not at this time. We currently ship only within the United States.

Shipping costs are calculated at checkout based on delivery address, package weight, and shipping method selected.

Yes. Once your order ships, you’ll receive an email with tracking details.

Tracking updates can lag, especially during peak periods or weather disruptions. If tracking has not moved for several business days, email prasinous@prasinous.com and we’ll help you investigate.

First, check around your delivery location (mailroom, front desk, neighbors). If you still can’t locate it, email prasinous@prasinous.com and we’ll help you with next steps. In some cases, carriers mark packages delivered before final drop-off.

Email prasinous@prasinous.com within 72 hours of delivery and include clear photos of:

• the shipping box/envelope
• packing materials
• the damaged item(s)

We’ll review and help resolve quickly.

If your order has not shipped yet, we’ll do our best to help. Email prasinous@prasinous.com immediately. Once an order is shipped, we may not be able to modify the address.

Eligible items can be returned within 30 days from the delivery date shown on the carrier’s tracking.

The following items are non-returnable and non-exchangeable:

• Personalized products, including custom personalization requests (not resellable)
• Engraved and monogrammed products
• Gift cards
• Final sale items

No. Items must be unworn, unused, unaltered, and in original condition with all packaging and tags.

Yes. Items returned by mail must include all original packaging (tags, box, and pouch included). Returns that are missing packaging may be denied.

No. Sets must be returned as a complete set. Individual items from a set are not eligible for return, refund, store credit, or exchange on their own.

Email prasinous@prasinous.com with your order number, item(s), and the reason. We’ll provide next steps.

Returns sent without authorization may be refused to protect against lost/unauthorized packages.

If the item is not defective, the customer is responsible for return shipping. We may provide a trackable return label; if we do, the label cost may be deducted from your refund.

In most cases, outbound shipping is not refundable. If shipping was paid by us (including “free shipping” promotions), we may deduct the actual outbound shipping cost we paid from the refund.

If we provide a return label, the label cost may also be deducted.

If approved, refunds are initiated within 1–5 business days after approval. Banks/payment providers typically post the refund within 5–14 business days.

If it’s been more than 14 business days after refund approval, email prasinous@prasinous.com and we’ll help confirm the status with your payment provider.

Eligible items can be exchanged within 30 days from the delivery date shown on the carrier’s tracking.

Email prasinous@prasinous.com to start. Once approved, you’ll return the item in eligible condition. After inspection, we’ll ship the replacement if available.

For non-defective items, the customer is responsible for shipping the item back to us and exchange shipping cost that will be shipped as exchanged item.

If the replacement is unavailable, we may offer store credit or another solution.