Returns & Exchanges

Ready-made pieces can be returned within 30 days of delivery (based on the carrier's tracking), as long as they are unworn and in their original packaging, box and pouch included.

Pieces you design yourself are made to order just for you, so they are final sale. If one arrives with a defect, our 30-day quality guarantee covers it.

• Custom and create-your-own pieces
• Personalized, engraved and monogrammed pieces
• Gift cards
• Final sale items
• Pierced earrings, for hygiene reasons

Sets go back as a complete set. Single pieces from a set can't be returned or exchanged on their own.

Email prasinous@prasinous.com with your order number, the piece and the reason. We will send you the next steps. Returns sent without approval may be refused.

If the piece is not defective, return shipping is on you. If we send you a trackable return label, its cost may come off your refund.

We refund the price of the piece to your original payment method. The original shipping is not refundable, and if your order shipped free, we may take off what we paid to ship it.

Once approved, we start your refund within 1 to 5 business days. Your bank usually posts it within 5 to 14 business days.

If it has been more than 14 business days since approval, email prasinous@prasinous.com and we will check it with your payment provider.

Ready-made pieces can be exchanged within 30 days of delivery, unworn and in their original packaging.

Email prasinous@prasinous.com to start. Once approved, send the piece back. After we check it, we ship your new piece.

For pieces that are not defective, you cover shipping the piece back to us and shipping the new one to you.

We can offer store credit or another option that works for you.

Our 30-day quality guarantee covers defects in materials or workmanship. Email prasinous@prasinous.com within 30 days with a photo and we will repair or replace it at no cost, prepaid return label included. It does not cover normal wear, water or chemical damage, accidents or lost pieces.