We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a one year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of PRASINOUS.

Important
By submitting a warranty claim, you acknowledge and agree to the following terms:

1. Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.
2. If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.
3. If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item.
4. Warranty remedy limitation: Approved warranty claims are resolved by replacement (same item) or store credit if the item is unavailable. Warranty claims do not provide cash refunds or exchanges for a different item/size/material.
5. Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

Return requirements

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging (tags, box, and pouch included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
• Orders must be returned in the same country which they were originally purchased in
  

All below items are non-returnable:

• Engraved and monogrammed products
• Earrings used to pierce during a piercing appointment
• Gift cards
• Final sale items

Return shipping

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

Exchange Guidelines

We want you to love your purchase, and so we’re happy to offer exchanges for all U.S. customers at this time. If you need to exchange an item, please ensure it meets our Return Guidelines noted above.

Important Details:

• Exchanges must be initiated within the 30 day return policy, and must be put in the mail within 7 days of being initiated in order to secure the exchanging item
• All exchanges must comply with our Return Guidelines (e.g., item must be unworn, in original packaging, and accompanied by proof of purchase).

If your item does not meet our return criteria or falls outside the 7-day window, it will not be eligible for exchange.

You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click "Cancel Order". If you don't have an account, no worries, you can create one using the same email used to place the order.

Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.

Yes, many PRASINOUS pieces are made from 925 Sterling Silver or 14k-18k gold vermeil and Stainless Steel which are ideal for sensitive skin. They're nickel safe and designed for everyday wear.